Terms of Service

Modifications

Small Budget Hosting reserves the right to add, delete or modify any provision of this policy at any time with or without notice. Continued use of our services is considered acceptance of the agreement to be bound by any terms changed by Small Budget Hosting.

If you have purchased domains, hosting, software, web design, support services from Small Budget Hosting, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the software or services that we provide.

Privacy

Small Budget Hosting will not sell, distribute, reveal, or otherwise make available any customer information, except with a warrant from Government Authorities. Any Warrant Served on Small Budget Hosting shall be compiled with, and provide all details about the requested client data by the requesting authorities.

We contribute a great amount of time and help to anti-spam and anti-fraud organizations. Any information Transmitted to said organizations is done using secure sockets layer, and we shall provide only the information required to protect our Company and the Client. 

Satisfaction Guaranteed

30 Day Provisional Money Back Guarantee shall only be offered on Shared Hosting Services that have paid for terms longer than One Month.

All Reasons for Cancellation must be made in writing via support ticket to our Cancellation Department. You must also state a detailed reason as to why you are canceling (as we request for any cancellation, no matter the time frame).

We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

 

Domain Names and Domain Transfers

Registration of Domains:

All domains Registered with Small Budget Hosting Must Contained Valid Whois Information. As Per ICANN Regulations, all domains registered shall require Whois information to be verified within 15 days by email. These checks can require the registrant to provide valid ID as proof. Failure to Provide Valid information and verify it by email shall result in the domain being disabled.


Updating Whois Information:

 If after January 1st, 2014 you modify your whois information in any way you will be required to verify your information within 15 days, otherwise, the domain shall become disabled.

 Verification of Whois Information:

 As per ICANN Regulations, all Domain Registrants are required to verify the validity of their Domain Registration information once per year. 

Domain Transfer Requirements:

The domain must not be expired with the current Registrar.

The domain must not be locked.

Administrative contact email address on the domain's WHOIS record is active and checked by the domain owner.

The domain is more than 60 days old from date of initial registration.

Must have the correct EPP key (obtained by the current registrar).

All Whois information shall be required to be verified within 15 days of changes made to the domain.

Small Budget Hosting shall register new domains on behalf of a client when requested.

Clients shall be responsible for the renewal of all domains under their account. 

Small Budget Hosting does not take responsibility for failing to renew domain names.

If you registered your domain with Small Budget Hosting, the client shall be responsible for ensuring their domain is renewed when it is about to expire.

We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.

 

Accounts

All new web hosting accounts purchased on our order page are set up after payment is made. You will receive additional emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Small Budget Hosting, this process may sometimes be delayed. All accounts are checked with multiple fraud detection systems, as well as manual verification of payment details.

 

Payments

Paypal: We accept payments from your Account Balance, Visa, Mastercard, American Express Discover.

Email Money Transfers:  We also accept email money transfers for Canadian clients that pay for Annual, Biannual, and Triennial payments.

Stripe: We Accept Stripe Payments via 

All hosting packages will be due on the anniversary of the signup and the creation of your account. Your anniversary of your account will be monthly, quarterly, semi-annually, Annually, Biannually, or Triennially. All SSL, domains, hosting plans, SHOUTcast, and software do not automatically renew and require you to manually pay the invoice.

ALL accounts that have a bill over $50USD will require a Paypal/Payment authorization, as well as photo ID, such as drivers license or State/Provincial ID for Canadian and United States Customers, or a passport for International Customers. Failure to provide the requested information will result in cancellation of Account and Refund of money, and information being posted into Fraud Record. 

 

Late Payments

All payments are subject to a 20% late payment fee. If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Failure to pay in a timely manner will result in your product or service being suspended. In order to regain access to your files, a full payment must be made. 

 

Cancellations

If you wish to cancel your services, you must file your request via our support desk to our Cancellation Department, 5 business days prior to your renewal date. If you fail to pay your account within 2 days of your next billing period, your account will be suspended automatically.

Pro-rated refunds may include deductions for domain fees and the service charges listed below:

 

Early Cancellation Fees:

Early Cancellation of Hosting accounts shall be subject to a 25% Cancellation Penalty. Month to Month Accounts shall be canceled at the end of the period and shall not be subject to this fee. Hosting Accounts that are paid Quarterly, Semiannually, Annually, Biannually, and Triannually shall be subject to a 25% cancellation fee if they cancel the service any time during the paid period. Addons that are paid for in addition of the hosting account shall be subject to the same policy of 25% as above. The Calculation used shall be monthly fee multiplied months remaining then multiplied by 25% to equal the early cancellation fee. 

Cancelled accounts that take advantage of a promo code shall have their cancellation fee calculated at the standard rate. 

 

Free Domain Offer

Free Domain Offer shall follow previously laid out terms in the TOS. All Domains are renewed Yearly by Small Budget Hosting.  All renewals are handled manually by the billing system and shall require a coupon code by the billing staff for renewal to take place.  If a client cancels a yearly term, the retail cost of the domain shall be taken out of the cost of the refund. 

 

Terminations

If in the event your account is terminated for violation of any policy of Small Budget Hosting, or for reasons of server security due to uploading hacking software or drip mail spam software or any software that compromises server integrity, Small Budget Hosting shall not issue a refund for your service. No Credit shall be issued if your account is terminated for abuse.

Threatening or uttering threats to staff or personals affiliated with Small Budget Hosting shall result in your account being terminated without refund. 

 

Chargebacks

In the event that a client issues a charge back or reversal of charges without first following the above cancellation policy, the customer will be responsible for a $50.00 billing service fee. If Small Budget Hosting is subject to a charge back or reversal of charges, we will deny access to your files until all outstanding debt is paid in full. 

In the event of a chargeback due to a stolen credit card, the clients account shall be terminated with cause. 

 

Backups

Backups are the responsibility of the client. Small Budget Hosting does not make backups for clients without an access fee, which may be determined by Management at anytime.  Backups are available for $1/ month.

 

Automatic Suspension & Termination

Accounts will be suspended for non-payment after 48 hours of the due date.

Accounts shall be suspended for using exessive space or bandwidth.

Accounts shall be terminated after 7 days after non-payment of Hosting Account. 

 

Content

Content is prohibited whereas the content violates Any Law in the United States or Canada Depending on Hosting Location.

The following Content is specifically prohibited:

  • Content that threatens the security of the server
  • Content that avocates the death of a person,
  • Content that depicts a minor in a sexual manor.
  • Content that depicts a person in a legitimate criminal act that can be proven as such.
  • Content that threatens any government body or government person. Content that avocates terrrorism against the United States of America, or Canada.
  • Content that violates the copyright acts in either the USA or Canada where provisions are not given for fair use. 
  • Adult Content of Content of any kind. 

The account holder accepts all elgal responsibility for all content hosted in thea ccount, whereas when those other than the account holder have access to the account, the account holder remains responsible for their actions.


Liabilities

Small Budget Hosting shall have no liability with regards to content hosted by clients at any time. If a client is in violation of the law, and law inforcement contacts us regarding content, we hold the client responsible for any and all issues regarding their content.

In no event shall Small Budget Hosting be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by emailing our abuse department.


Promotional Deals

All Promotional Deals offered by Small Budget Hosting may contain additional terms of service outside the standard terms of service. Clients shall be subject to those terms of service in addition to the standard terms of service. External Terms of Service may change at any time.

Promotions from Small Budget Hosting may be withdrawn with at any time. If a promotion that is in use by current customers is withdrawn, any customer that is affected by the withdrawal of the promotion shall be notified 30 days in advance. 

Last Updated Terms of Service Last Updated: April 28, 2017